OFFICE POLICIES

**If you have a gift card or gift certificate of any kind you must notify us before your treatment begins.  Please note these are not transferrable.

ARRIVAL - Check-in with front desk at least 15 minutes prior to your scheduled appointment to prepare for your treatment. As we are a medical skin spa, we require that all new patients fill out skin care history information and treatment consent forms.

LATE ARRIVALS - Our scheduling is designed to permit the correct amount of time to complete your service. A late arrival will deprive you of precious treatment time. In fairness to others, your treatment must end on time so the next patient’s sessions can begin on time. If you are not able to be on time we will do our best, with your permission, to complete as much of your treatment as possible.  With some treatments, it may be necessary to reschedule you.

CANCELLATIONS - Your Medical and Skin Spa appointment is reserved exclusively for you. Should you need to cancel or reschedule your appointment, please notify us 24 hours in advance for single services and 72 hours for appointments lasting over two hours. All services re-scheduled or cancelled with less than 24 hours notice will be charged 50% of scheduled treatment. If appointments are missed with no prior notification, 100% of treatment will be charged.

PRODUCT RETURNS - Your satisfaction is our utmost concern. If you are not satisfied with one of your products, please bring in the product with your receipt within two weeks of the purchase. We will gladly exchange the full value of the returned product for a product or products that are more suited to your desired result. If you do not wish to have a product exchange, we will give you a credit towards one of our services or a refund credited back to you in the same method of payment used for purchase.

PAYMENT – The Medical and Skin Spa accepts cash, Visa, MasterCard, Discover, American Express, and checks with proper identification.

FOR YOUR ENJOYMENT…we request that you leave babies and children at home. Turn off cell phones, pagers, blackberries, blueberries, other assorted berries and iPods. This is your time to relax and be in the moment. Inform our front desk staff if you have any special needs or concerns to allow us to ensure your time spent with us a memorable experience.

STANDARD POLICY - A credit card number or gift certificate number is required to secure all appointments.